Frequently Asked Questions

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What is Citywire?

Citywire is a financial news organisation dedicated to providing no-nonsense, impartial guidance to help you make sense of your financial life.

We also do investment research, and produce magazines and events for financial professionals.

To find out more about who we are and what we do, visit the About Us page.

Which Citywire website is right for me?

Citywire has four separate websites, with content specifically tailored towards the target audience groups, be that private investors or investment professionals.

Citywire MoneyFor private investors or those interested in general or topical important financial news of the day. It is further tailored to encourage users to take a closer look at their investments and savings and also to seek quality advice from professional financial planners.

New Model Adviser® For the growing community of financial advisers seeking to modernise and professionalise their businesses around holistic financial planning and is produced by the team behind New Model Adviser® magazine.

Citywire Wealth Manager  For investment advisers, wealth managers and stockbrokers whose main focus is choosing the right investments for their clients.  The same editorial pteam also produces the weekly Wealth Manager magazine.

Citywire Global (you are here!) The publication and website of choice for leading investors and fund selectors, covering over 8,000 managers and around 12,500 funds internationally.

What are the benefits of registering with Citywire? (it's free, by the way!)

First of all, it's easy to do and is completely free. Registering gives you the following benefits:

  1. Exclusive stories every day
  2. Daily news alerts straight to your inbox
  3. Portfolio tool to track the value of your fund and share investments or test out a fantasy portfolio
  4. Watchlist email alerts to keep tabs on the funds and shares you care about, and also allows you to follow be notified of comments on articles - works seamlessly with our Portfolio tool too
  5. Join the debate - share your views with, and ask questions of, your fellow Citywire readers

How do I register?

Register here. It's totally free and only takes a minute.

How can I subscribe to Citywire?

There are several ways to subscribe, and they're all free. Click here to find out how to get alerts via email, RSS, Twitter, and more.

My account

Can I set up a portfolio on Citywire?

Even better than that - you can set up as many as six! So you could, for example, track the value of your real pension portfolio in one and a 'fantasy' portfolio in another. Every account is automatically set up with a blank portfolio.

Using the portfolio tool, you can enter details of the funds and shares (including investment trusts) you own and get updates on their value.

Help! I've forgotten my username/password

No problem. Click here to request your login details, which will be emailed straight away to your registered email address.

If you're still having problems locating your account, please email support@citywire.co.uk including any relevant details to help us locate your account.

You can also contact our customer support team during office hours on 020 7840 5100.

How can I change my email preferences or unsubscribe from news alerts?

Each email newsletter we send out contains an unsubscribe link at the bottom. Simply click on the link to remove your address from our distribution lists.

You can manage your email preferences here, provided you know your login details. If you don't know your login details see the Help! I've forgotten my username/password section above.

How can I change my registered email address and update my personal details?

Access the profile page in the My Account section to change the email address we have registered for you as well as any other changes. Click update to confirm any changes.

Technical problems

Why don't the links in my news alerts work?

It could be that your email service is not 'wrapping' the links we include in our newsletters, thus splitting the link on to two separate lines. Depending on which email program you are using, you should have an option to accept 'wrapping'.

If you require any further help please feel free to contact support@citywire.co.uk.

I'm receiving more than one copy of the daily news alerts. How can I unsubscribe from duplicates?

This is because we hold more than one account or email address for you. Each email newsletter we send out contains an unsubscribe link at the bottom of it, so you should click on the email that goes to the address you want removing from our distribution list.

I'm having problems signing in to the website. Can you help?

Many web browsers use a technique called caching to speed things up - rather than downloading a new copy of a website every time you visit it, certain elements are stored locally on your computer.

You can often resolve these issues by forcing your browser to download a fresh copy by holding the Shift key while clicking the Reload button (usually to one side of the address bar at the top).

If that doesn't work, try these steps (note - there are many different versions of all these browsers and wording may not be exactly as it is here! Your mileage may vary):

In Internet Explorer browsers, choose Tools > Internet Options > General > Browsing history > Settings > change the 'Check for newer versions of stored pages' to 'Every time'.


In Mozilla or Firefox browsers, choose Tools > Options > Advanced > Network > change the Offline Storage cache size to 0 (zero).


In Google Chrome browsers, choose Tools > Options > Under the Bonnet > click Clear browsing data.


In Safari browsers, choose Preferences > Advanced > Show Develop Menu > click Develop > click Disable Caches.


In Opera browsers, choose Tools > Preferences > Advanced > History > click on the Disk Cache dropdown > Select off.

If you're still experiencing problems email support@citywire.co.uk.

You can also contact our customer support team during office hours on 020 7840 5100.

Cookies are geek-speak for files stored on your computer that help websites like Citywire identify you - it's nothing sinister, and almost all websites use them. Without cookies, it's not possible to sign in.

To enable cookies in Internet Explorer browsers, choose Tools > Internet Options > Privacy > move the slider down to the Medium setting > click OK.


In Mozilla or Firefox browsers, choose Tools > Options > Privacy > Cookies > turn on the Accept cookies from sites and Accept third-party cookies.


In Google Chrome browsers, choose Tools > Options > Under the Bonnet > Privacy > Content Settings > Cookies > ensure cookies are enabled.


In Safari browsers, choose Preferences > Security > Cookie settings.


In Opera browsers, choose Tools > Preferences > Privacy > Cookie settings.


If you're still experiencing problems email support@citywire.co.uk.

You can also contact our customer support team during office hours on 020 7840 5100.

I am having trouble watching videos on the Citywire website. What should I do?

Currently our videos require you to have the latest version of Flash installed - click here to get Flash (it's free).

If you're stuck behind a corporate firewall you may be out of luck - sorry. Most of our videos have a download link above them, which may enable you to bypass restrictions.

I'm still stuck!

I've searched the FAQ but not found an answer, what do I do now?

Simple, just email us at support@citywire.co.uk or telephone us during office hours on 020 7840 5100 and we'll do our best to help you out.